TERMS & CONDITIONS AND PRIVACY POLICY

Welcome to Omni Home. By accessing our website or placing an order with us, you accept and agree to the terms and conditions outlined on this page. We strongly recommend reading them carefully before making any purchase.

Our operations and services are based in the United Arab Emirates. Any disputes or claims related to our website, products, or services will be subject to and interpreted according to the laws of the UAE.

We reserve the right to modify or update these terms at any time. Updates will become effective immediately upon posting on this page. We encourage you to review this page periodically to stay informed about any changes.

1. Privacy Policy

At Omni Home, your privacy is important to us, and we are committed to protecting the personal information you share with us. This section outlines how we collect, use, and safeguard your data.

We do not store, sell, rent, or share your credit card information or any personally identifiable details with third parties.
When you use our website, we may collect basic information such as your name, email address, phone number, and delivery address. This information is solely used to process your orders and communicate with you regarding your purchase.
Some of the advertisements displayed on our website may be provided by third-party advertising networks. These providers may use technologies such as cookies or web beacons to track your browsing activity and show ads that match your interests. Please note that Omni Home does not control the data collected by these third parties, and their privacy practices are not governed by this policy.
Our website uses cookies to enhance your browsing experience. You can manage or disable cookies in your browser settings; however, this may affect certain website functionalities.
We do not sell or share your personal information with external parties except when required by law or when necessary to fulfill your order (for example, sharing your address with a delivery service).
These policies, along with our terms and conditions, may be updated occasionally to reflect current practices and legal requirements. We recommend visiting this page regularly to stay informed about any changes. All updates take effect immediately upon posting.

2. Eligibility

The services and products offered on Omni Home are intended for adult users only. Individuals under the age of 18 are not permitted to register on our website or place orders. By making a purchase, you confirm that you are at least 18 years old and comply with the relevant laws of the United Arab Emirates.

2. Use of Website

You agree to use this website only for lawful purposes. You must not misuse the website, attempt unauthorized access, interfere with its operation, or submit false, misleading, or fraudulent information through forms, bookings, or checkout pages.

We reserve the right to restrict or terminate access to the website where misuse, abuse, or suspected unlawful activity is identified.

3. Eligibility

This website is intended for individuals who are legally capable of entering into binding agreements under the laws of the UAE. By submitting an order or booking a service, you confirm that you are at least 18 years of age and have the legal authority to proceed with the transaction.

3. Customised Products

All products available on our websiteare made-to-order and tailored according to the specifications provided by the customer at the time of purchase. Due to the bespoke nature of these items, we are unable to accept returns or exchanges resulting from a change of mind or any incorrect measurements supplied by the customer.

We strongly encourage all customers to carefully review their order details before finalizing their purchase to ensure accuracy.

4. Return Policy

Since most products on our website are custom-made to your specifications, we do not accept returns or exchanges once an order has been placed and production has started. This applies to all items, regardless of size or price.

However, if a product arrives damaged due to mishandling during delivery, we will take full responsibility. In such cases, we will provide a replacement or an appropriate resolution at no extra cost.

To submit a damaged goods claim, you must notify us immediately upon delivery and before signing any receipt or delivery confirmation. Claims submitted after signing the delivery documents may not be accepted.

Any resolution for a damaged product will be handled either through a replacement item or a refund via the original payment method, at the discretion of OmniHome.ae.

5. Cancellation Policy

As all products are custom-made and produced to order, cancellations are only permitted in the following circumstances: if the wrong product was sent by us, or if the item arrives damaged due to shipping.

In all other cases, once production has started, orders cannot be cancelled or modified. If you need to request a cancellation, please contact us immediately using the contact information provided at the bottom of this page.

6. Delivery Policy

We deliver all orders within the United Arab Emirates. Orders are shipped directly from our warehouse, and the estimated delivery time will be provided at the time of order confirmation.

We make every effort to ensure deliveries arrive within the specified timeframe. However, we are not responsible for delays caused by circumstances beyond our control and cannot be held liable for any losses resulting from late delivery.

7. Product Appearance Disclaimer

We strive to present our products as accurately as possible on our website. However, due to differences in monitors, screens, and settings, the actual colour of your product may vary slightly from what you see online. We cannot be held responsible for these variations.

Additionally, patterns and shades may differ slightly depending on the product size. While we ensure that all measurements and dimensions listed on our website are as accurate as possible, minor variations may occur and are not considered manufacturing defects.

8. Payment

We accept online payments via Visa and Mastercard credit and debit cards in AED (United Arab Emirates Dirham) or any other currency agreed upon at the time of purchase.

All payment information you provide is transmitted securely to our payment provider through an encrypted connection. We do not store any card details on our systems.

The cardholder should keep a copy of the transaction record and is responsible for being aware of our policies at the time of purchase.

If multiple items are shipped separately, each shipment may appear as a separate charge on your card statement.

9. Our Services and Delivery Area

We supply and deliver carpets and curtains across the United Arab Emirates only. We do not ship or provide services outside the UAE under any circumstances.

We will not deal with or provide products or services to any country or individual subject to OFAC (Office of Foreign Assets Control) sanctions, in compliance with UAE law.

Contact Us

If you have any questions about these terms or your order, please reach out to us:

Website: https://omnihome.ae/

Email: info@omnihome.ae

Phone: +971506421380